Privacy Policy
Last updated: 21 August 2026
About this policy
This Privacy Policy explains how Celune Clinic collects, uses, stores, and shares your personal information when you visit our website, contact the clinic, arrange an appointment, or receive treatment from us.
Celune Clinic is the data controller responsible for the personal information covered by this policy and for ensuring it is handled lawfully.
Information we collect
Information we collect depends on your interactions with Celune and may include:
Your name, date of birth, address, email, and telephone number
Appointment, consultation, and treatment details
Medical history, medication, allergies, skin concerns, and other health information
Clinical notes, consent forms, treatment plans, and aftercare records
Photographs used for assessment, treatment records, or progress reviews
Payment, transaction, and billing information
Messages, enquiries, feedback, and communication preferences
Website data, including browser, device, IP address, and activity
We collect this information when you submit an enquiry, contact the clinic, book or attend an appointment, complete a consultation form, receive treatment, make a payment, or use our website and related services.
We may also receive relevant information from medical professionals, payment providers, booking platforms, or someone authorised to act on your behalf.
How we use your information
We may use your information to:
Respond to enquiries and questions
Arrange and manage consultations or appointments
Assess your suitability for treatment
Provide treatment, aftercare, and clinical support
Maintain accurate medical and treatment records
Process payments and manage accounts
Send appointment reminders and service updates
Handle feedback, complaints, or legal claims
Meet legal, regulatory, insurance, and professional obligations
Maintain the security and performance of our website
Improve our services and patient experience
Clinical photographs are treated as confidential health information. We will not use identifiable images for marketing, social media, training, or promotional purposes without separate written consent.
We may send clinic news or promotional communications where you have agreed to receive them. You can unsubscribe at any time without affecting appointment reminders, aftercare information, or other necessary service messages.
Our website may use essential cookies to operate correctly and optional cookies to understand performance or improve your experience. Where required, we will ask for permission before placing non-essential cookies.
Our lawful bases
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may rely on:
Contract: to arrange appointments and provide requested services
Legal obligation: to meet clinical, financial, regulatory, and safeguarding requirements
Legitimate interests: to operate the clinic, respond to enquiries, maintain security, and protect our legal rights
Consent: for marketing, optional photography, or other uses requiring your agreement
Vital interests: where processing is necessary to protect someone’s life
Health information is classed as special category data. We process it where necessary to provide healthcare or treatment, maintain clinical records, establish, exercise, or defend legal claims, and meet our professional obligations.
Where we rely on consent, you may withdraw it at any time. This will not affect processing that took place before consent was withdrawn or information we must retain for legal or clinical reasons.
Who we share information with
We may share personal information where necessary with:
Members of the Celune clinical and patient care team
Booking, payment, communication, and record-management providers
Website hosting, cloud storage, IT, and security providers
Medical professionals, laboratories, pharmacies, and referral partners
Professional advisers, insurers, auditors, and legal representatives
Regulators, professional bodies, courts, or relevant public authorities
Service providers acting on our behalf must protect your information and use it only for the agreed purpose. We do not sell your personal information.
Some providers may store or process information outside the United Kingdom. Where this happens, we use safeguards required by data protection law, such as adequacy regulations or approved contractual protections.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected. Clinical and treatment records are retained according to applicable legal, professional, regulatory, and insurance requirements. Financial records may be kept for the period required by tax and accounting law.
General enquiries that do not lead to treatment are deleted when no longer needed. Marketing preferences are retained until you unsubscribe or request removal. When information is no longer required, it is securely deleted, anonymised, or destroyed.
Your privacy rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your information
Ask us to restrict how your information is used
Request the transfer of information you provided
Withdraw consent at any time
Object to certain uses of your information
You have the right to object at any time to the use of your personal information for direct marketing. These rights are not absolute and may depend on our reason for processing your information. For example, we may need to retain certain clinical records despite a request for deletion.
To exercise any of these rights, contact us using the details below. We may need to confirm your identity before completing your request.
Complaints
If you have concerns about how we collect or use your personal information, please contact us first so we can try to resolve them.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:
Information Commissioner’s Office
www.ico.org.uk
Telephone: 0303 123 1113
Contact us
For questions about this Privacy Policy or how Celune handles your personal information, contact our patient care team directly:
Celune Clinic
18 Weymouth Street
London W1G 7HP
hello@celune.com
+44 20 7946 0280